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FAQs

Is all of your candy made in the USA?

Yes, while the raw candy comes from various manufacturers, our freeze-drying process
is 100% made in the USA. We take pride in ensuring that the final product meets our quality standards right here at home!

How much does shipping cost?

Shipping costs depend on your location within the United States, the weight and the shipping service you choose. Generally, each upgrade in delivery speed roughly doubles the shipping fee— for example, the "2 Business Days" option will be about twice as expensive as the "3 to 4 Business Days" option. For more details, you can visit our shipping page here.

Why is shipping so expensive?

We understand that shipping can be quite expensive. Unfortunately, shipping costs are influenced by weight, and bulk candy tends to have a high shipping-to-product cost ratio. For example, if you purchase a high-end smartphone for $1,000, the shipping might be around $15 (just 1.5% of the price). In contrast, when you order $1,000 worth of candy, the shipping could be around $150 (15% of the total cost). If you place a smaller order, like $20 worth of candy, the shipping might even match that amount. Products like electronics or clothing are usually lighter, which means their shipping costs represent a smaller percentage of the overall order. Unfortunately, candy’s weight makes it less competitive in this regard!

Can I pick up my candy order myself at your warehouse?

Absolutely! If you’re in the Canton area of Georgia, you can save on shipping costs by picking up your candy order directly from our warehouse. Just make sure to place your order online first, and wait for a phone call or email from us confirming that your order is ready for pick-up before you come in. Please note that we need up to two business days to process your order. If you have an urgent deadline or will be in the area on a specific date, give us a call, and we’ll see if we can expedite your order for you. We look forward to seeing you!

What is the minimum order amount?

There is no minimum on all US orders.

Why do you want my telephone number?

We only ask for your phone number to reach out if there’s a need to discuss your order. Rest assured; we won’t use it for any other purpose.

Why do you want my email address?

We value your time and privacy! We promise not to flood your inbox with spam or share your information with anyone else. Your email is only requested so we can contact you if necessary, and we make sure to keep our communications relevant and respectful.

What forms of payment do you take?

We accept Visa, Mastercard, and American Express credit cards, along with PayPal and Afterpay.

Where do I need to go if I click the "store pick up" option when ordering?

535 Riverstone Parkway
Suite 106
Canton, GA 30114

I'd like to exchange my candy. What now?

To ensure the health and safety of our customers, we cannot accept returns on candy. If you have any concerns about your candy order, please reach out to Customer Care via email at bitezillacandy@gmail.com

Do you have a wholesale program?

Absolutely! We offer a wholesale program for those interested. To find out more, contact us via email bitezillacandy@gmail.com . There, you can explore our catalog, apply to become a wholesale partner, and get in touch with a Bitezilla Sales Representative for assistance.